Red Lambda Customer Support
At Red Lambda, we understand that successful implementations depend on both technical competence and total dedication to customer service. Our support personnel have been with Red Lambda since the technology's inception and have a fundamental understanding of not only the product requirements, but of networks themselves. Our support team has in-depth knowledge of networking gear and operational and configuration issues, plus has a knack for solving those unexpected issues that tend to arise from legacy equipment and homegrown solutions you may have deployed on your network. As your partner in network security, Red Lambda will work diligently to respond quickly and accurately to any incident and make sure that your organization is successful in using our products to maintain your security posture. Our staff will work to ensure that your system operates effectively and captures the new capabilities delivered in fresh product releases.
Depending on your specific needs and internal resources and expertise, Red Lambda offers a package that will meet your requirements.
- Platinum Support - 24x7 web, email and phone support. Callbacks and escalations guaranteed within specific response times.
- Standard Support - 9 am to 5 pm EST, M-F (excluding federal holidays). Web, email and phone support.
- Documentation - Complete documentation for Integrity and Assurity SRM™ are available online.
- Updates - Software updates are provided on a regular basis and are always included as part of our subscription license.
We are more than pleased to provide more information on our support offerings.
Please email us: support@redlambda.com